Terms & Conditions
By accepting this cake agreement and paying a deposit, you agree to be subject to these Terms and Conditions.
Please read the following Terms and Conditions carefully before placing your order with E.M. Artisan Cakery.
By using the E.M. Artisan Cakery service, you agree to be bound by these Terms and Conditions.
We reserve the right to refuse the sale of goods or services or to cancel an order under certain circumstances.
Please be aware that all photographs taken of your cakes prior to delivery remain property of E.M. Artisan Cakery
A 50% deposit (via bank transfer or credit card) is required to confirm a booking. No order will commence until a deposit has been paid & received. Once the deposit has been paid, the quoted price remains fixed to the details in the quote.
The balance of payment is due (via bank transfer or credit card) TWO WEEKS prior to pick up/delivery. Orders will not be delivered or completed unless paid in full.
If placing an order within that two week period, then full payment is due & payable for this order to proceed.
CONFIRMATION OF ORDERS
Please ensure all contact details, personal information, spelling of names, design requirements, delivery & collection details and any requested changes have been properly documented on your cake confirmation. Notify E.M. Artisan Cakery via Phone or Email immediately of any errors.
CANCELLATIONS/CHANGE OF DATE
All cancellations/changes must be received in writing.
If you cancel your order prior to 14 days out from your event, a $80 cancellation fee will apply.
If an order is cancelled within 14 days prior to the event date, then the full deposit will be forfeited.
And if your order is cancelled within 7 days of your event, any balances outstanding will be due and payable.
If the date is changed, there is a $50 administration fee “every time” the date is changed.
However, if E.M. Artisan Cakery have to cancel the order with you for any particular reason due to health, family or situations out of our control, a full refund will be provided to you, as well as assistance in finding a suitable decorator with similar experience to complete your order.
We ask that all changes are made prior to the two week cut off period. Thank you for your understanding.
At E.M. Artisan Cakery we pride ourselves on the quality of our products and services.
All our ingredients are of the highest quality. All cakes are made in premises in which nuts are used, every effort is taken to keep ingredients separate however cakes may contain traces of nuts.
It is important to remember that cakes are a perishable and delicate product.
Our aim is to provide only the freshest and highest quality cakes to our customers.
Fondant (the soft icing covering the cake) is not designed to be refrigerated and as such cakes with this icing should be stored in a cool dry place, preferable in the box they were supplied in. Refrigeration may cause colours to run/bleed. Please keep all cakes and figurines out of direct sunlight. Failure to store the cake correctly may result in colours fading, cracks or melting.
If for some reason the cake has been damaged when it has justify our premises (whilst in your care), or after delivery to the venue, then we take no responsibility.
However, if you request an emergency call-out, we will endeavour to restore the cake to its original presentation, at an agreed call-out fee.
Delivery of your cake can be organised for you. We require an address to provide a quotation. As a general rule, we service suburbs within a 30 km radius from our studio in Noble Park 3174. We still welcome delivery orders outside this region, but the delivery charge will likely come at a higher premium. Cake deliveries are made within reasonable business hours.
E.M. Artisan Cakery reserves the right to take and use photographs of your cake(s) and desserts, before, during and after set up, to use for marketing, advertising, and promotional purposes, without compensation to you.
VARIATIONS FROM PICTURED ITEMS
Please understand if a picture/image is supplied, then in some cases it may be necessary to change a colour or vary a product from the picture as certain items may be unavailable from time to time. We are not copy cat decorators, and can only try to replicate what we can, within our limits.
Where items are provided on cakes (plastic figures, toys or handmade sugared items) they are strictly provided as decorations on a cake, and it is advised that these are not consumed. Some figurines and decorations may contain wire or toothpicks which are dangerous if consumed. If there are any breakages or faults with the items after they are removed from the cake, then if time permits these can be replaced at an agreed cost.
DISCLOSURE OF INFORMATION
E.M. Artisan Cakery will not disclose any personal information such as your name, address, email or telephone number to any person outside of the company, unless the customer has authorised us to do so or unless required by law to disclose such information.
Furthermore, under no circumstances will E.M. Artisan Cakery sell or receive payments or services for disclosing customer’s personal information to any partner or external company.
AGREEMENT TO TERMS & CONDITIONS
By proceeding with a purchase you are in agreement with our terms and conditions as stated above.